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Troubleshoot Microsoft verification code issues
Reasons why verification codes don't always arrive Read through the list of the most common causes below and see if any of them apply to you, or use our troubleshooter to help guide you
Microsoft account security info verification codes
Learn how to manage your Microsoft account security info and troubleshoot verification code issues
Contact - Microsoft Support
Can't access phone email for verification code Microsoft to stop sending SMS codes More help Troubleshoot Microsoft verification code issues MICROSOFT SUPPORT Reasons why verification codes don't always arrive Read through the list of the most common causes below and see if any of them apply to you, or use our troubleshooter to help guide you
Common problems with two-step verification for a work or school account
Note This content can help you with your work or school account If you're having problems verification codes on a personal Microsoft account, see Troubleshooting verification code issues
My Microsoft account is locked — verification not working, what should . . .
1 Self-Service Troubleshooting (Verification Code Issues) Before contacting support, we recommend troubleshooting potential issues with your phone or email provider that might be blocking the code delivery This is the fastest way to resolve common errors
Cannot sign into main Microsoft account due to not receiving . . .
Troubleshoot Microsoft account verification code issues Note that you can only use the account recovery form if two-step verification isn’t turned on for your account If two-step verification is enabled, you’ll need to submit the account reinstatement form directly to the Microsoft Digital Safety team and see if they can reinstate your
Not receiving the code to verify my account on the Authenticator app
Follow these steps to troubleshoot when the Authenticator app is not responding and no verification code is received Check for alternative verification methods If another method (SMS, email, backup phone) is configured, choose that instead of the Authenticator app when prompted
why am I not receiving codes from microsoft - Microsoft Q A
If you still cannot receive the verification code, try using another browser or an incognito window You can also switch your home Wi-Fi network to your mobile hotspot and try requesting the Verification code See the Troubleshooting verification code issues article for reference Let me know if you still need more help