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  • About Beatriz - The Southwest Airlines Community
    Customer service by Beatriz | Explorer C in Inflight Experience 01-28-202410:03 PM 01-28-202410:03 PM Quick question! For those in Customer service I am so excited and eager to start working My question is: I am aware that we are to work as part time 5 days a week But how likely is that I would be able to trade my week days for weekends shifts
  • Re: A-List Preferred Member On-hold for 80Minutes . . . - The Southwest . . .
    I am an A List preferred member and made a reservation 9 days ago for a trip with two non-stop flights Received an email from Southwest stating the return trip was changed from a non-stop to another flight which included a stop Called customer service to fix the flight, selected to expedited Service Had to enter my birthday 3 times, then selected the option to receive a call-back (that
  • About LinneaJordan - The Southwest Airlines Community
    At Southwest Airlines, the Safety of our Employees and Customers is always our top priority On occasion, due to the location and intensity of a thunderstorm, we must delay our flights until the storm has passed Well, you’re in luck if during a delay you are at Customer Service Agent Bob Campbell’s gate
  • About jondegraw - The Southwest Airlines Community
    Sadly, the customer service failures of your company were not yet finished I was informed by your ticket agent on July 1st in Denver, that my checked baggage would be sent to ATL on the first flight on July 2nd, and that the baggage would be waiting on me
  • About VeryUnsatisfied - The Southwest Airlines Community
    It is going to be interesting and anxiety-inducing as customers are forced to eat their losses in hopes the airline- already failing to provide any type of accommodation or customer service- will actually reimburse them If they do deny reasonable claims, as seems to be the case, that would constitute pretty unambiguous criminal behavior
  • About Betty3 - The Southwest Airlines Community
    Welcome to the Southwest Community! Find the latest company news, read the Southwest Blog for updates, and find answers to travel questions in our Knowledge Base
  • About ghardage - The Southwest Airlines Community
    A person’s response in the heat of the moment reveals a great deal about that individual’s character—as does their treatment of defenseless creatures Southwest Airlines' own MDW Customer Service Agent Fran Panozzo and her LUV for ALL Customers, whether they have two legs or four, are what make Fran a Hospitality heroine
  • Re: Jan Feb 2022 Companion Pass promotion was a joke
    I never received it and Southwest customer service has become really bad Can't call or e-mail and when you do get a response there is no resolution As a long time Southwest customer I feel it is time to give other airlines a try Anyone else get stiffed on the Jan Feb 2022 Companion pass promotion?


















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